3 DECEMBER 2020

Partnerships and Customers Services
08:30 – 09:00 Registration Opens
09:00 – 09:30 Keynote Speaker Assessing natural resilience and capacity: the role of digital. Vikki Williams, Arup.
Session 8
Customer Service – Digital citizens and bespoke customer offerings; beyond monitoring to customer education, awareness and engagement
This session has short presentations followed by a panel discussion. If you are a speaker, you have an opportunity to provide a 10 min presentation; if you are a panellist, you will speak about your experiences in the panel discussion (no presentation is needed).
09:30 – 09:35 Moderators: Marina Arnaldos, Cetaqua (SUEZ Group) and Maryna Feierabend, Hamburg Wasser Introduction
09:35 – 09:45 Jurica Kovač, Aqua Libera Transforming Field Operations and Collaboration in Water Utility Company By Using GIS Cloud
09:45 – 09:55 Jaime Flores, Canal de Isabel II NB-IoT communication technology for Madrid region AMI System
09:55 – 10:05 Philip Johnson, Acting Managing Director, South East Water Digital technologies to detect potential problems and proactively respond to prevent, or reduce, the impact of water main bursts, sewer blockages and spills.
10:05 – 10:15 Kari Elisabeth Fagernaes, Agency for water and wastewater services Digitalization to improve customer’s experience
10:15 – 10:55 Panel discussion
Jurica Kovač, Aqua Libera
Jaime Flores, Canal de Isabel II
Philip Johnson, Acting Managing Director, South East Water
Kari Elisabeth Fagernaes, Agency for water and wastewater services
Heather Smith, Cranfield University
Anji Perera, University of Canberra
10:55 – 11:00 Moderators Summary
11:00 – 11:30 Coffee Break
Innohub 6
Basque Country
The structure of the InnoHub includes short presentations of 8-10 mins with an opportunity for further networking afterwards
11:30 – 11:40 Natalia Alegria, University of the Basque Country The “CABB” Water Hall
11:40 – 11:50 Raúl Navas, Buntplanet Cases from real projects with CABB (Bilbao) and Txingudi (Irun)
11:50 – 12:00 TBC
Session 9
Partnerships for Success: How digitalisation is enabling integrated/disruptive partnerships, and some of the platforms that can enable this
This session has short presentations followed by a panel discussion. If you are a speaker, you have an opportunity to provide a 10 min presentation; if you are a panellist, you will speak about your experiences in the panel discussion (no presentation is needed).
12:00 – 12:05 Moderators Introduction
12:05 – 12:15 Rochi Khemka, 2030 Water Resources Group/ World Bank Wastewater Reuse Certificates – An Innovative Tradeable Permit Mechanism developed by 2030 WRG using digital tools
12:15 – 12:25 Barbara Greenhill, BIOFOS Integrated Hydraulic Water Management and Advanced Integrated Control (AIC) between the sewer system and the WWTP
12:25 – 12:35 Fraser MacLeod, Civic Ledger Application and potential of blockchain and smart contracts
12:35 – 12:45 Juan Luis Sobreira Seoane, Instituto Tecnológico de Galicia SANePLAN+: improve water governance involving all the stakeholders in the water cycle through a digital water solution
12:45 – 13:25 Panel discussion
Sotirios Kanellopoloulos, ICT4Water Cluster
Esther Torvisco, Consorcio de Aguas Bilbao Bizkaia
Rochi Khemka, 2030 Water Resources Group/ World Bank
Barbara Greenhill, BIOFOS
Fraser MacLeod, Civic Ledger
Juan Luis Sobreira Seoane, Instituto Tecnológico de Galicia
13:25 – 13:30 Moderators Summary
13:30 – 14:30 Lunch
Innobub 7
Improving water networks
The structure of the InnoHub includes short presentations of 8-10 mins with an opportunity for further networking afterwards
14:30 – 14:40 Oleksandr Kit, MACS Energy & Water WaterSmart: a Web-based tool that supports Water Utilities to manage their water networks
14:40 – 14:50 Diego Naranjo, Inclam SA Minimum Night Flow analysis for Water Balance, Leak Detection and Location in supply systems through a software application
14:50 – 15:00 Kevin Nirsimloo, Altereo The concept and first results on our award-winning (French Grand Prize for Engineering) innovation HpO
15:00 – 15:30 Keynote Speaker The Fitness Studio Effect or how to stay relevant in a changing world. Michael Bednar-Brandt, Oracle
Session 10
Investing in Digital Water: Driving water sector transformation
This session is a panel discussion with guiding questions
15:30 – 15:35 Moderators Introduction
15:35 – 16:25 Panel discussion
Martin Offermann and Andreas Hein, IWW Water Centre
Emma Weisbord, Royal Haskoning DHV
Tim Braun, Xylem Digital Solutions
Lindelani Lalumbe, Department of Water and Sanitation
William Sarni, Water Foundry
16:25 – 16:30 Moderators Summary
16:30 – 17:00 Coffee Break
Innohub 8
Smart Tools
The structure of the InnoHub includes short presentations of 8-10 mins with an opportunity for further networking afterwards
17:00 – 17:10 Wim Audenaert, AM-TEAM Digital design and innovation of novel treatment technologies
17:10 – 17:20 Javier Climent, Sociedad De Fomento Agricola Castellonense S.A. (FACSA) Digital capabilities for the water sector based on advanced simulation
17:20 – 17:30 Jordi Raich, Scan Messtechnik Gmbh The importance of real time water quality data for water utilities to improve water processes

Join us in...! See you in Bilbao