28 APRIL. DAY 1. ENVIRONMENT AND GLOBAL CHALLENGES

• Water Resources – e.g. Combining IoT devices with satellite imagery for long term water resource management; circular economy including water reuse; wastewater management with digital tools.
• Catchment Management – e.g. Remote sensing (both for water and wastewater); Drones and automated monitoring, including use of aircraft and submarines.
• Risk management of digitalisation of water and wastewater services – e.g. How to protect your investment; cyber security considerations; how can we work towards a single robust framework to benefit all users.

29 APRIL. DAY 2. OPERATIONS (SYSTEMS)

• Digital Workforce – e.g. Skill sets required and how will the workforce will need to change; Business cultural change required to embrace digital water.
• Digital Control Centre – e.g. digital twins including management twin, operational twin and performance twin; what does a fully automated utility look like?; what is the current experience of utilities around digital control?
• Data and data management – e.g. Using digital architecture to develop inter-operable systems and ensure data aggregation at the most cost effective level; Managing data across the whole cycle from obtaining, validating, storing and processing useful information.
• Asset management – management of data infrastructure; event management (e.g. how to manage cloudbursts) and use of digital tools.

30 APRIL. DAY 3. PARTNERSHIPS & CUSTOMER SERVICES

• Customer Services – e.g. Digital citizens and bespoke customer offerings; beyond monitoring to customer education, awareness and engagement; Ethics and data use.
• Investing in Digital Water – e.g. Emerging technologies; Justifying the return on investment and accelerating internal buy-in; digital strategy for optimizing the investment in digital water.
• Partnerships for success – e.g. Supply chain integration – approaches and benefits; How to become a prosumer utility; Partnerships that can drive innovation.